Privacy Policy

Section 1

Information We Collect

We collect several types of information in connection with our services:

A. Information You Provide Directly

• Contact Information: Full name, email address, phone number, business name, and mailing address.
• Business Information: Details about your business, industry, website goals, branding preferences, and project requirements.
• Content and Materials: Written content, images, logos, documents, and other materials you submit for use in your project.
• Payment Information: Billing information processed through secure third-party payment processors. We do not store complete payment card numbers.
• Communications: Records of emails, messages, phone calls, and other correspondence with Tri County Web Design.

B. Information Collected Automatically

• Usage Data: IP address, browser type, device type, operating system, pages visited, and other diagnostic data when you visit our website.
• Cookies and Tracking Data: Cookies, web beacons, pixels, and similar technologies that collect information about your browsing behavior.
• Analytics Data: Aggregated data about website traffic and user behavior collected through third-party analytics services such as Google Analytics.
• Log Data: Server logs that may include IP address, browser version, pages visited, and time and date of visit.

Section 2

How We Use Your Information

• Service Delivery: To provide, manage, and complete web design and development projects you have engaged us to perform.
• Communication: To respond to inquiries, send project updates, deliver invoices, and maintain professional correspondence.
• Payment Processing: To process payments, send reminders, and manage billing records.
• Service Improvement: To analyze how our website is used, identify areas for improvement, and enhance the quality of our services.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and legal obligations.
• Security: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and illegal activities.
• Marketing: To send informational newsletters or promotional offers only where you have consented. You may opt out at any time.
• Portfolio: To display completed work in our portfolio, subject to any restrictions agreed upon in your service agreement.

Section 3

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Section 4

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business. These parties are bound by confidentiality obligations.

• Hosting Providers: Website files and data may be stored on servers managed by third-party hosting companies.
• Analytics Services: Platforms such as Google Analytics may collect and process usage data under their own privacy policies.
• Payment Processors: Financial transactions are processed by third parties (e.g., PayPal, Stripe). We do not receive or store complete payment card details.
• Email Services: We may use third-party email service providers to manage business communications.
• Project Management Tools: Client project data may be stored in third-party project management or communication platforms.

We are not responsible for the privacy practices of third-party services. We encourage you to review their individual privacy policies.

Section 5

Data Security

Tri County Web Design implements reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure.

• We use secure, encrypted connections (SSL/TLS) for data transmission where possible.
• Access to personal information is restricted to authorized personnel on a need-to-know basis.
• We regularly review and update our security practices to address emerging threats.
• Clients are responsible for maintaining the security of their own login credentials.

Section 6

Your Rights

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• Opt-Out: Opt out of marketing communications at any time via the unsubscribe link or by contacting us directly.
• Data Portability: Where applicable, request your data in a structured, machine-readable format.

To exercise any of these rights, contact us at supporttcwd@gmail.com. We will respond to verified requests within thirty (30) days.

Section 7

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

• Client project files and communications are retained for a minimum of three (3) years after project completion.
• Payment records are retained as required by applicable tax and accounting laws.
• Analytics data may be retained indefinitely in aggregated, anonymized form.
• Upon written request, we will delete personal information sooner where legally permissible.

Section 8

Children's Privacy

Our services are intended exclusively for adults and businesses. Tri County Web Design does not knowingly collect, use, or store personal information from children under the age of thirteen (13). If we become aware that we have inadvertently collected information from a child under 13, we will promptly delete it. Contact us at supporttcwd@gmail.com if you believe this has occurred.

Section 9

Links to Third-Party Websites

Our website or communications may contain links to third-party websites. Tri County Web Design has no control over the content or privacy practices of those websites and is not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.

Section 10

Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting the revised policy to our website with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance.

Section 11

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, contact us:

• Business Name: Tri County Web Design
• Location: Ohio, United States
• Email: supporttcwd@gmail.com